People worried about how their benefits will be affected when the controversial Universal Credit is rolled out in West Dunbartonshire this week have been given assurances of support.

The new system which has encountered a barrage of criticism in areas where it has already been launched, is going “full service” in at Jobcentres in Dumbarton and Clydebank area today, November 28.

It comes amid concerns about delayed payments and confusion over the online application service, which has seen families left with no income forced to turn to food banks.

Various agencies in West Dunbartonshire have been working together to minimise any hardship caused when claimants switch to the new system.

A spokesperson for West Dunbartonshire Council told the Reporter: “The council continues to work in partnership with a range of agencies including the DWP, Citizen’s Advice Bureau, housing and third sector organisations to ensure residents and staff are supported for the roll out of Universal Credit full service.

“We will provide every assistance possible to those most affected.”

West Dunbartonshire Community Foodshare trustee Clair Coyle told the Reporter: “We are hopeful we will be able to deal with the increase when it comes, but it is impossible to say until it actually happens.”

For further information, advice or support, contact Working4U on 01389 776855 or email