Royal Mail is gearing up for Takeback Tuesday – when returns of online purchases are predicted to double compared to the average number of return parcels per day in December.
Three in four customers purchasing women’s clothing are expected to return the items today, Tuesday January 2.
Nick Landon, managing director of Royal Mail Parcels, said: “January is the busiest time of year for returns. “Having an easy way to return online purchases is a crucial part of the online shopping experience. For retailers everywhere ensuring their returns experience is in line with consumers’ expectations is incredibly important.”
Clothing, footwear and electrical goods are the most commonly returned items.
Dresses are the most commonly returned clothes item.
Royal Mail says the average returner in the UK sends back an online purchase every month and young shoppers typically return more items.
It says most shoppers expect free returns to be offered by retailers.
Nearly half of shoppers would be unlikely to shop with a retailer again if it charged for returns.
Further to this, three in five shoppers expect to receive free returns regardless of the amount spent. Where this isn’t offered, a third of shoppers would switch to a different retailer who does offer free returns.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article