Top marks for Royal Mail
Published 26 May 2012 09:30
RESIDENTS living in the Clydebank, Dumbarton and the Vale are recieiving a first class service, new independent research has found.
The Royal Mail had a strong performance between January and March where the overwhelming majority of all mail delivered was 93.7 per cent on target.
During 2011-2012, 92.3 per cent of First Class stamped and franked (meter) mail arrived the next day in the G Postcode Area, narrowly missing the national UK target of 93 per cent, but well ahead of the minimum standard of 91.5per cent.
Royal Mail's Quality of Service is measured independently by TNS, a company with a long track record in this field.
The performances by Royal Mail's postmen and women were delivered as the company continues its huge modernisation programme, one of the biggest transformations underway anywhere in UK industry.
New Vtechnology and better equipment is being deployed progressively nationwide and the working practices of postmen and women are changing.
Gerry McAuley,Royal Mail's Lead Collections and Delivery Sector Manager for the G postcode area, said: "Royal Mail's target for next-day delivery of First Class mail is one of the highest and most challenging next-day performance targets in Europe.
We are extremely pleased that we have delivered a high quality service for our customers in the last three months.
"It's down to our local postmen and women who are determined to deliver the best possible service to our customers. Where we need to improve, we know what we need to do and have plans in place to do so."
This article appeared in Dumbarton & Vale of Leven Reporter 25 May 12
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