A community based housing association in Renton is over the moon after receiving top award for customer service and excellence.

Cordale Housing Association, a registered charity, builds and manages social rented housing for tenants and the wider community.

The association has now been formally recognised as worthy of the Customer Service Excellence Standard Hallmark.

This is a highly regarded quality framework that supports the delivery of services that meet individual needs and preferences.

The hallmark tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.

There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

Cordale was highlighted as “compliant plus” for areas including customer engagement, access to services and the quality of the first point of contact, culture and leadership, and partnership working.

At the end of the two day assessment, conducted earlier this month, the award assessor praised the Cordale team for the work they do stating that the association superbly demonstrated how they deliver the best possible customer service and make a significant difference in their community.

When presenting the certificate to the Cordale team, chairperson Margaret McCallion Cordale said: "We were delighted to receive this recognition.

"It provides helpful assurance that we are meeting the needs of our tenants.

"It also provides advice and recommendations that will shape our future plans.

Margaret said despite the achievement the association would not be complacent.

She added: "We know the needs of our tenants are constantly changing and we recognise we need to adapt and evolve to continue to make a difference”.

In April 2014, Cordale entered into a partnership with a larger housing association, Caledonia Housing.

This has brought more investment into the area and has helped Cordale continue its role within the community.