Households in Dumbarton and the Vale are urged to be vigilant when having work done to their heating system to avoid falling victim to non-qualified technicians or dishonest pricing tactics.

The call comes at the start of Scams Awareness 2019 (June 10-23), a national campaign which aims to raise awareness of the types of fraud taking place and what individuals and families can do to protect themselves.

A recent survey revealed that over 3,648 UK households fell victim to a scam in 2018, a 12 per cent increase from the previous year.

The most common scams included bank and credit card, consumer and retail fraud.

In response OFTEC, which represents the oil heating industry, has joined the Citizens Advice Scams Awareness campaign to provide local households with guidance on how to ensure a technician they employ is professionally qualified.

The advice includes:

Look out for the badge’ - ask to see an official ID badge which proves their professional credentials and double check with their professional registration body.

Get multiple written quotes for the work and be cautious of saying yes to significantly cheaper options – this can sometimes be a warning sign.

Ask about previous work they have done, what types of heating systems they are qualified to service and check for online reviews and recommendations.

Keep a paper trail and make sure you double-check any agreements before signing.

If you have concerns, speak with a family member, friend or contact OFTEC (for oil heating) or GasSafe (for mains gas) for advice.

To find your nearest OFTEC registered technician, visit