A new consumer body in Scotland is set to help owners of faulty appliances return them to manufacturers, after Dumbarton's MSP secured government support for her “Whirlpool amendment”.

Jackie Baillie says the amendment to the Consumer Scotland Bill, which was debated last week, will ensure that the new organisation has a role in co-ordinating and disseminating information around major recalls of faulty products.

Last year, the Whirlpool Corporation was forced to recall faulty tumble dryers and washing machines.

Ms Baillie, Scottish Labour's deputy leader, said four out of five fires a week are caused in Scotland by faulty white goods and in many cases the machines had caused significant damage.

She added: "Consumers have had difficulty getting information from the Whirlpool website to arrange to have their machines removed and many people remain unaware of the problem.

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“It’s bad enough having a faulty washing machine or tumble dryer, but it’s worse still if your enquiries are met with a lack of clarity over returns.

"Over a million machines were recalled by Whirlpool almost two years ago but hundreds of thousands still remain in people’s homes today, causing major fire safety concerns.

"Just last week Whirlpool added another 21 faulty machines to their recall list.

"We simply cannot allow customers to be left in the dark over faulty appliances."

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The new Consumer Scotland body, she said, was being created to ensure value for money for the customer.

Ms Baillie added: "Through putting the information on product recalls in one place, we can help put people’s minds at rest.”


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